At OddBronco, we confront and own bold truths which is the driving force behind our ability to build better. Our mission is to build better in all we do.
Many people go their whole lives without ever confronting who they really are. This, of course, oftentimes carries over to brands since brands, after all, are created by people. We dig deep into the ideas, principles, and goals of a company to get at it's core truths and find the way to best communicate this truth to your target customers. This translates from an idea, to your messaging, to your logo, to your colors, to your content, to your customer interactions, to everything.
People often confuse their products as commodities traded for cash. This is not the case. All products are outcomes. That is what you sell, outcomes. We help software and ecommerce companies identify the outcomes they are selling and build that into every tangible and intangible element of your product offering. Perfectly matched to a specific audience. We help you go from idea to execution. Every step of the way. Whether you're starting something brand new or enhancing something that already exists, we will help you make it a success.
No one is right for everyone. At least, we haven't found a case that stands up to that yet. You have to really, intimately know who it is you are the best fit to serve. Knowing them deeply and understanding their pains and hopes and desired outcomes will help you create and deliver a product that will attract, delight, and retain customers for many years to come. We dig into your data, the competitive landscape, our own custom data sets, and do qualitative research with current or potential customers to gather all the information you need and deliver it in the form of potent insights.
Content used to be King. Now it's the kingdom. We are overrun with content at every waking moment of our lives. It is incredibly difficult for people to identify what is good information or what is true. This makes people callous, skeptical, and uneasily wowed. It doesn't have to be this way. By taking the time to create only wonderful things built specifically for the ears and eyes of your target audience, you can cut through the noise. Good information delivered from hard work, grit, empathy, and unabashed honesty will never be boring.
If you don't know where you're going (and don't have the ability to gauge where you really are), any path will do. Too many times we find companies struggling to gain traction, even with heavy investment and overworked teams. This is simply because they don't know how to properly leverage those teams towards a clear, focused, and measurable set of goals that are built to actually get the outcomes the company wants. We will help you not only overhaul your reporting and metrics, but will also help you refocus your goals and resources to reach the place you want to be.
Throwing more money at the problem, constantly adding new channels in a desperate attempt to "crack the code", incessantly pivoting your strategy and tactics, testing an insane number of campaign and content variables, chasing any new feature that promises some new customers, building a bigger and bigger team without the corresponding lift you expected. These are things you can do, but should you? We audit your acquisition strategy and identify the most important things to focus on. No more desperate flailing. Cold, hard intention with great skill applied.
Customer Onboarding for software companies is far more important than the level of attention it usually gets implies. Throwing some tool tips in there and letting sales and support fill in the gaps is not a good strategy. But, we get it, you're busy and focused on a lot of other important things. That's why clients let us come in and do a full audit of the onboarding experience, document competitor experiences, and interview new customers. Then we bring it all together in the form of a list of key initiatives to get the greatest outcome with priority on lowest effort, highest impact. You'll not only convert more, you'll retain more. Want a customer onboarding audit?
Customer Experience is a big term. It encompasses so much about what a business is and how it interacts with its customers and prospects. The easiest way for us to describe it is how much felt value you deliver, in what time frame, to your customers and prospects. Value is everything and it is subjective. But think about it... The best human experiences come from specific periods of time that are overwhelmed with more value than what was expected. Think of your favorite memories, is that not true? These high value packed moments leave the feeling of: Wow. I want to do more of whatever that was. That stands apart. We help you overhaul your CX strategy and tactics to deliver an excessive amount of value in very small periods of time.
You have access to far more data than you realize. Everyone does. The kicker is, most people don't use it effectively or even know how to get it to a useable state once they have the creative vision to find a new purpose for it. We help you discover the most powerful raw data from within your own business and also externally and then we process it and glean powerful insights that you didn't know you could access. You're sitting on a mine of diamonds without the tools to get them out. Let us do that for you.
